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on 08-31-2023 08:30 AM
By analyzing your trace and metric data, Cloud Observability can deliver useful health information about your Cloud-native services, directly into IT Service Management (ITSM) workflows.
How CloudObs and ITSM Work Together
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Incident Management: CloudObs isn’t just about detecting anomalies; it's about swift action. With customizable alert thresholds for Cloud-native CIs and rich health context delivered through Event Management, CloudObs can ensure incidents in ITSM are opened, managed, and closed in real-time, reducing system downtime and ensuring service continuity.
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Service Operations Workspace: Enjoy a unified view of your Cloud-native services. CloudObs enables ITSM's Service Operations Workspace to present a clear picture of service health information, service maps, active events, and other vital metrics, all designed to keep you a step ahead in managing and maintaining your IT landscape.
To deep-dive into these functionalities or to embark on your CloudObs journey, reach out to your Cloud Observability account team . They're equipped to guide, support, and ensure you make the most of these integrations.
