ParkerFromNOW
ServiceNow Employee
ServiceNow Employee

Each distributed trace details the performance of an individual transaction within a distributed application. Cloud Observability allows users to analyze traces in aggregate or access individual traces using a specific, Trace View. While trace charts can be created across Cloud Observability, the Notebook feature provides tools which make it easy to quickly search for specific trace, or explore various facets of Service Level Indicator (SLI) charts.

 

Generating SLI charts from spans

Charting the latency of each operation from the "frontend" service.Charting the latency of each operation from the "frontend" service.

  1. Begin with a span query.
  2. Select the relevant service, operation, or attribute.
  3. If needed, add additional filters.
  4. Choose the SLI (latency, throughput, count, or error rate) and add groups to the chart.
  5. Set the visualization type and access specific traces by selecting the span sample in the chart.

 

Viewing a single trace in detail

Searching for a specific trace using its OTLP IDSearching for a specific trace using its OTLP ID

  1. Start with a span query in the Unified Query builder
  2. Select a service, or operation which corresponds with your trace. 
    • Note: You can also switch the query from "=" to "contains <blank>" in order to search across your entire stack.
  3. Apply filters such as otlp.trace_id to search for a specific trace using attribution added to your trace data.
  4. Open the trace view by selecting a specific span sample from the chart below the query, or the span samples table below the chart.

 

Sharing Traces and Notebook Queries

Use the "Share" button in the UI's top-right corner to distribute specific traces or Notebook queries.

 

Additional Resources

  • Understand the trace view here.
  • Learn more about the Notebooks feature here.
Version history
Last update:
‎08-30-2023 12:58 PM
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