After Retirement of the CI mananged by is set to empty

Gerald Hadeyer · 3 weeks ago

Hi,

i am not able to find the code whoch sets the mananged by field empty, after the life cycle stage status is set from the customer to retired.

From my perspective of view this seems to be a schedules script which is triggered every 5min.

See the screenshot.

Any idea how i am able to find the related script?

Regards
Gerald

Dr Atul G- LNG · 3 weeks ago

Hi @Gerald Hadeyer

I’m not 100% sure, but when a CI gets retired, it not needed managed by. There is code mapping between the CI and the Asset, and there might be a syncing script include. You can check that.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @Gerald Hadeyer

I’m not 100% sure, but when a CI gets retired, it not needed managed by. There is code mapping between the CI and the Asset, and there might be a syncing script include. You can check that.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************