If the value in SCCM is empty for certain fields, we want to set it to empty in the CMDB.Eg, for Assigned to or Description on the cmdb_ci_computer record.How enable this? All updates work fine for non-empty values, but can't force it to set an empty...
We have an issue when we run a de-duplication task on a CI that has been added to a change ticket. After the de-duplication task is completed, the CI that was previously added to the Change ticket is now gone. Are we missing a step in our remediation...
Hi All, I’m facing an issue with a Linux Server CI: the installed software is not being detected by the installed Agent. Details:The agent has been updated and reinstalled (latest Version 6.0.4).When looking for installed software, we only get an em...
Hi Team, I hope you are able to help me. Business wants to track these additional VMs in CMDB. We already have Arista physical appliances and now they want to track virtual machine instance on these physical appliances. Currently, ITOM is not able to...
Basically the question. What UAT activities do you consider mandatory before a CMDB go-live? What kind of excel sheets, Word documents and any kind of docs your prepare and circulate? Looking for a exhaustive checklist based on real go-live experienc...
CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...
What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?
Hello,I am relatively new to being a ServiceNow professional, and I am now starting to get more responsibilities and tasks related to the CMDB. What are some good advices and tips to someone who will be responsible for it while having some knowledge ...
how can we have the correct physical location tied to the vCenter and ES
In ServiceNow is it preferable to manage Racks (including Room, Row and Rack Unit info) as Configuration Items (there is a Class named "Rack") or as attributes on other CIs (switches, routers, servers, etc.)? We want to begin managing our Rooms/Rows/...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map.
I got the following RegX and need help how to use or transfer it for an encoded query to get all matching CI names (server names with class "Windows Server" from table "cmdb_ci_server").[i,I][m,M][c,C][i,I,t,T,p,P][e,E]0[0,d,D,f,F,a,A,p,P] [0,a,A,b,B...
I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
