which table shall I use to find history task sla
I tried sc_task_sla table, and found there are only records in this year. Is there a table contains historical data?
Forum Posts
CMDB ownerships
We have a business application table which has an owner assigned for each app. We have some infra CI's mapped to apps but not all. My question is how do people derive ownership for Infra CI's. - is it mainly through the mapped business applicati...
Data Foundation Exam Question
A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?OptionsA. Relationship MapB. Unified MapC. Business Service Map
Unable to Retire cmdb_ci Records with last_scan Older Than 30 Days via Retire Policy
I want to use the “Retire Policy” in CMDB Workspace > Data Manager to retire records in cmdb_ci whose last_scan date is older than 30 days.I tried the following steps: Open Manage retirement definitions (cmdb_retirement_custom_definitions)Click Add d...
Need to copy Account Id field from service account table to any field in vm instance table.
Need to copy Account Id field or cloud service account name from cloud service account table to any field in vm instance table. The relationship of vm instance with cloud service account name is L2 relationship and L1 is availabily zone. We need clou...
Character encoding issue when retrieving Fortigate configuration via Discovery
I’m experiencing an issue where multibyte characters become garbled when retrieving Fortigate configuration through Discovery.In the Discovery pattern, I set the Operation to Parse Command Output and specified show system interface in Set Command Det...
Intune Service Graph Connector - Filtering for Assigned To
Hello all. I am setting up the Service Graph Connector for Intune and have a requirement to bring in the Assigned To aka UserName ONLY for the Handheld Computing Devices. OOB, it's bringing in & setting the Assigned To for all things in the Comput...
ServiceNow CIS-DF Exam Weightings & Topic Analysis
The ServiceNow Certified Implementation Specialist – Data Foundations (CIS-DF) exam needs a strategic mindset when it comes to the CMDB and CSDM. To pass the exam, you need to be aware of the relative weight and number of questions for each domain. T...
Transform Map Overwrite Issue: Non-Empty Target Fields Not Replaced by Empty Import Set Values
Please help identify the cause of the following issue:When importing data from an Import Set table to the target table, existing non-empty fields are expected to be overwritten with empty values, but they are not being overwritten.The Copy empty fiel...
Issue with Jira Webhook and ServiceNow Scripted Rest API Integartion: Support Needed
I have Jira with ServiceNow using REST Message i have shared the snap of scripted REST API and the JIRA webhook configuration for your reference.However, the endpoint which had given in webhook, its not getting hit or triggered. Could you please revi...
MID Server Mutual Authentication Error
Hello, I am setting up the mutual authentication for the mid servers, basically migrating from basic auth.As suggested in the documentation (https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/mid-server/task/install-mid-mu...
CMDB health dashboard issues
Hi all We are seeing the completeness, correctness and compliance jobs failing and not showing data possibly because of too many failures. any idea what we can do here? we just enabled the CMDB workspace and are researching the CMDB health features. ...
which table shall I use to find history task sla
I tried sc_task_sla table, and found there are only records in this year. Is there a table contains historical data?
SCCM data source import issue
We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...
CMDB Multi-customer Best Practice
I’m looking for guidance on CMDB data segregation and standardization.We currently have multiple customers’ data stored within a single CMDB, spanning 91 CI classes. I’m trying to determine the most effective way to segregate the data while maintaini...
