We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...
Hi all, We're running into an issue with CMDB Class Manager and application scopes, and I'm curious if others have faced something similar. Use case:We have users with the CMDB Admin role who manage CI classes and attributes.A particular CI class and...
Question regarding the retention period when setting archive policies into the ar_ tables please. I am aware the maximum window is 10 years when setting the policies, but I am wondering whether that 10 years is from the moment the data is moved INTO...
Hi,I have integrated Servcienow with ManageEngine Endpoint Central SOAP integration. Manage engine POST CI information to ServiceNow and it look find.My issue is with Model ID, Obviously a common issue like any other CMDB integrations.Manage engine c...
Ever feel like you are playing hide and seek with your Configuration Item (CI) data? You know you changed a field, but the activity log is acting like it never happened. Whether you are in the standard form or poking around the CMDB Workspace, not ev...
Hello community,During my preparation for the CIS – Data Foundations, I came across this little helper tool that I hadn’t heard of before. While many of you ITOM experts may already use it regularly, I don’t; and that’s exactly why I want to share m...
Hi I have done everything to create the audit, and certification and certification template except for not able to delete all other audits as delete is greyed out. any help and recommendation to complete this task.
I have a requirement where, whenever the Description field changes in a CMDB Health Result record (for example, when completeness attributes are added or removed and the job runs), the updated description should also be reflected in the associated Re...
Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...
I'm working on a process for handling unauthorized changes detected on Configuration Items (CIs) in ServiceNow and would appreciate feedback from those who have implemented something similar.The objective is to ensure every unauthorized change is eit...
For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1. Failed Tasks with Comment2. CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...
Hi Community,I am looking for architectural clarity regarding the scope of the Identification and Reconciliation Engine (IRE).When attempting to create an Identification Rule for a table like cmdb_backup_storage_information, the table cannot be found...
I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering or Service Portfolio Management --> Service offering
Hi Team, I wanted to know how what is the best approach to store Enterprise level Platform Services in cmdbPower Platform ServiceCopilot ServicesGithub ServicesThese are enterprise platforms, not individual environments or repos.
Hello, We have created custom CMDB integration with a tool (Example: ABC Tool) and have used IH-ETL for field mapping. Now, we have a new requirement to map the tags associated with the device in source tool to the respective CI in ServiceNow CMDB.Ta...
