Unable to update company details in the Application Service(cmdb_ci_service_auto)

Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...

We need to update only cmdb_ci_computer table Category and Subcategory fields from string to choice.

We need to update only cmdb_ci_computer table " Category" and  " sub - category "  field's string to Choice and thos chnages are not effect to the parent table (cmdb_ci)  and any other child tables (cmdb_ci_server,  cmdb_ci_backup_server ) these type...

Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows  Discovery  (Discovery mid server user) is updating install status as Installed while User name with system mark...

How to install Discovery plugin for PDI?

Due to recent changes on Servicenow Developer login page , not able to install Discovery plugin.Please help me the steps.Thanks!

Integration Hub ETL

HiI have a question about Integration Hub ETLWhen should the Integration Hub ETL be used?How does it differ from defining and performing ETL transformations yourself?

CMDB archive rule

Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...

Export Relationship Mappings for database CIs

We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.

Discovery Issue

Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...

How does the identification and the reconciliation work when carrying out a discovery?

CAD

Which of the following objects does a BEFORE business rule have access to?A. GlideRecordB. All the aboveC. previousD. current

Azure Key Vault CMDB Class

Is anyone capturing Azure Key vault data in CMDB with attributes like Key Vault Name, Vault ID, Subscription, Resource Group, Owner. I don't see any OOB class for this in the CI Class manager, or would a custom class would be the option?

Building B2Bs on the Business Service Offering table?

I'm proposing the use of building B2B relationships for BSO to BSO in an effort to limit footprint/impact in changes and incidents. This is what CSDM shows:It shows Application Service to Application Service which does ultimately show the impact of t...