Hi Team , we have requirement based on the CMDB group , we need to show Over all score .1- Overall score - Based on completeness , compliance and correctness what formula is used here ?2-how we can map the requirement based on the group (planning the...
Ignore this. Was creating article. Not able to delete this
Hi,With discovery for database instances, i have realized that sometimes it injects data for example in class 'Oracle Instance', and some other times in "Oracle DB services". What is actually the difference between the two?
Greetings Folks,I recently attended an interview for an ITOM-specific role, where I was asked a question regarding MID Server installation. The interviewer mentioned that in some ServiceNow versions, the MID Server is no longer downloaded as a ZIP fi...
I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...
We have CMDB with discovery enabled, it is creating the record in CMDB when it is discovered with status as Installed. We have enabled the Life cycle mapping to map the CI Life cycle stage and life cycle stage status. I want to know if I need to manu...
I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...
We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...
CMDB view access required to all ITIL users for bellow fields :Support VendorSupport TypeSupport StartSupport EndSupport Contract NumberThese fields is available in (cmdb_ci.LIST) table.first we need to find out what is that which restricting the acc...
Subject: Dictionary Override – Reference Qualifier blocking custom Script Include logic for filtering Department field. Hi all,I’m working on a use case in ServiceNow involving the cmdb_ci_business_app table.In this table, there are two reference fie...
Are there any courses on ServiceNow University that dive deep into SSO Configurations? I've seen some videos and have access to the documentation, but was looking for something I and my team can access and use test scenarios to gain experience with ...
I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.
hi, I am trying to migrate my whole CMDB Database, for which I made custom classes, to their corresponding Out of the box classes, like I have a custom class for "sysplex", lets call it "u_sysplex" and I am trying to migrate its data to the class "cm...
Hi,Can you please explain the Horizontal Discovery, Service Mapping, Top Dow Discovery, Tag Based Discovery?
I am generating a report to show how gradually we have added more and more CIs in PROD through Discovery. However, the numbers are not making sense to me. See below - I am using the filter below - My question is why the CI numbers have changed? Why ...
