provision an Azure Virtual Machine (VM)
How to provision an Azure Virtual Machine (VM) through ServiceNow using the Azure Spoke functionality ?
Forum Posts
Asset assigned_to not syncing from cmdb_ci_computer to alm_asset
Hi Everyone,I’m troubleshooting an issue where a laptop has the correct Assigned to value in cmdb_ci_computer, but the corresponding record in alm_asset has Assigned to = empty and State = In Stock.The asset can be found in both tables using the same...
Has anyone implemented a OOB class for Archived PII of Retired Business Apps?
We have a specific scenario regarding Data Privacy (PII) for Business Applications that are being retired, and I'd love to know if anyone has implemented this in ServiceNow.Our Use Case:When a Business Application is retired, the application itself g...
Resolved! Discovered item not being mapped to the correct CI
Hi,I have the discovered item table where the CI are stored and with the help of the lookup rules they are matched against a custom table that has the CIs that are ingested.. The logic is to pick up the state that is operational (which we have on the...
Resolved! Data Certificaion
I am looking to do data certification for our CMDB. I want to start by certifying ownership and such of our service instances. Going through data manager, it seems that I would need a policy for every service instance or owner. is there a way to do t...
Automatically update CMDB Groups from AD (Active Directory)
Automatically update CMDB Groups for Dynamic CI Groups from AD (Active Directory) group. We are trying to automate the Windows Patching cycle Dynamic CI Groups / CMDB Groups from the Active Directory (AD) group picking the proper CI to be in the grou...
WinRM Quick Discovery fails with “No creds found for type [Win]” when using MID Server service accou
Hi Community, We are trying to discover Windows servers using WinRM and the MID Server service account, but Quick Discovery fails with: No credential found for type [Windows] Active, couldn't classify: No WMI connection, now finished Our configurat...
Resolved! CMDB Lists Visible in Service Operations Workspace for Admin but Not for ITIL Users in One Instance
Hi Team, I'm facing an issue with CMDB visibility in Service Operations Workspace. Scenario: Users with the admin role can see the CMDB lists (Applications, Servers, Services, Devices, Databases, etc.) in the left navigation menu of Service Operat...
Restore archived CI is not possible in Brazil PDI
I have recently upgraded my PDI to Brazil.Next week I will demo archiving policies for another, but going through the motion of restore a linux server, the option of "Restore record" is grey.I have tried to add roles and elevate to sec admin, but not...
Resolved! What’s the best way to start building a CMDB from scratch in a PDI?
Hi everyone,I’m working on improving CMDB data quality in our instance and could use some guidance.Environment #CMDB#ServiceNow#IRE#Discovery#CMDB #ServiceNow #IRE #Discovery #DuplicateCIs #ITOM #DataQuality #DataGovernance #Troubleshooting
What is the correct way to create new user and assign roles in ServiceNow best practice vs manually
Hi everyone,I’m new to ServiceNow and practicing in a Personal Developer Instance (PDI).What I didCreated a user in User Administration > UsersAssigned roles (e.g., itil) directly on the user recordWhat I’m confused aboutIs it better practice to assi...
Troubleshooting IRE Reconciliation: Why a Lower-Priority Source Can Still Update a CI
Hi ServiceNow Community,While working with CMDB Identification and Reconciliation Engine (IRE), one scenario that can be particularly confusing is this:A higher-priority data source has already populated an attribute on a CI, but later the same attri...
Server is Linux server but when ran quick discovery it classified as IP router.
Hi,I have 2 queries. 1. Linux team says, the server is not present in CMDB. I ran a quick discovery but that server is classified as IP router. What should be done to make sure, the server is classified as linux server? 2. Linux team gave us some ser...
NetApp Storage Servers - Not being discovered
Hello Legends, I've been having issues with the NetApp Storage Cluster-Mode - HTTP Discovery pattern . For some strange reason discovery does not create a Storage Server CI in the cmdb_ci_storage_server class for NetApp Storage Virtual Machines. I'...
SNMPv2 Discovery Status missing Serial number
Hello,I am working on ingesting VTC devices into our CMDB using a snmpv2 community credentials. When ran I got an Failing Exploring CI pattern, HorizontalDiscoveryProbe error, Pattern name: Network Router. I was told I should add the OID to the class...