Hi, I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager? Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Princ...
this is my first post - hamza
Hey everyone,Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should t...
My organization is trying to move our CMDB Service Map from Manual mapping to Top Down mapping. I recently tried to do a Top Down map for our main website application service alongside the manually mapped servers the website is hosted on. The top dow...
I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...
Although the configured Archive Policy shows the correct number of CIs (switchport class) to be affected, when the Task is created it shows zero (0) CIs. Retirement definitions look good. I tried to add a definition for the specific class, and still ...
Need clarity on below points:1)Investigate how to disable or reconfigure classes for score card.2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.
I am looking to configure the Data Certification process for Business Applications in the CMDB and I have a few doubts:For audit tracking, we need two additional fields on Business Applications:Attestation/Certification DateAttested/Certified ByIf th...
Hi, I have tried ETL on Hardware table where our primary goal is to update the Model ID of the records. Our data is created from instance by taking SYSID, Name, Serial Number, Serial Number Type, MAC Address , Product Model ID and in the ETL mapping ...
We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...
Hello, While exporting the particular report into excel is very slow and this is happening only for a particular user. Could you please help if any one has idea? Thanks in advance!
Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...
Hi All,We are trying to setup the discovery for Storage Server using SNMP. Test connection is successful, however we are getting below error while running the discovery schedule.Connection could not be established to https://xx.xx.xx.xx:8080 , Patter...
Hi all,I just finished mapping the legacy life cycle field (which is operational status) to the life cycle stage and life cycle stage status via the life cycle mapping table. I activated the system property (csdm.lifecycle.migration.activated) syncin...
Discovery Credential issue
