AI use case for CMDB

[vijayatavid]

Hi There,

I am exploring opportunities to leverage AI within the CMDB space. Let me know if you have any use cases implemented so far.

[Dr Atul G- LNG]

Hi @vijayatavid 

https://www.servicenow.com/community/cmdb-blog/the-cmdb-for-ai-transformation-a-snapshot-of-what-s-n...

[Dr Atul G- LNG]

https://www.servicenow.com/docs/r/servicenow-platform/now-assist-for-configuration-management-databa...

[Vijaya_Mnpram]

@vijayatavid  Here is the link to all the AI agents available in Servicenow by Servicenow. You can check the list to see if something fits your requirements. 

[SumanthDosapati]

@vijayatavid 

I can suggest few (haven't implemented though)

• Intelligent Data Reconciliation (IRE): Using AI to automatically identify and merge duplicate CI records from disparate discovery sources, significantly reducing manual cleanup.

• Predictive AIOps & Root Cause Analysis: Mapping CMDB relationships to real-time alerts. AI can correlate an infrastructure failure to the specific Business Service impacted, often predicting outages before they occur.

• Auto-Classification via Service Graph Connectors: Leveraging AI andd machine learning to correctly categorize 'Unknown' CIs discovered on the network based on historical patterns and attribute similarity.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth