Hi Team,
We have a requirement to create assets for Configuration Items (CIs) that have duplicate serial numbers but belong to different CI classes.
For example, the same serial number exists for both an Out-of-Band Device and an ESX Server. Currently, an asset has been created only for the ESX Server CI, while no asset has been created for the Out-of-Band Device CI.
Since these CIs belong to different classes and represent different assets, we require asset records to be created for both CI classes, even when the serial numbers are identical.
Could you please help us understand if this can be enabled and advise on the appropriate approach to create assets for all such CIs?
Thank you for your assistance.
