Asset Sanity in the CMDB Sanity and Goverance with differnt region owners
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3 weeks ago
HI We have a senario, the customer is based in North America and the assets are onboaded in the CMDB with all attributes pertaining to the NA and the respectice owners in NA itself. The funding to those assests comes from the customer's HQ based in Europe. How do we make a governance arrangement to design the CMDB.
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yesterday
I'd recommend keeping financial ownership separate from operational ownership. The North America team can manage the assets and CIs, while European HQ retains financial responsibility.
Set managed_by and support_group to the responsible North America team.
Use owned_by to identify the business owner.
Maintain the European HQ's financial responsibility through the appropriate cost centre and financial records.
Use CMDB Data Certification to validate ownership and other critical CI attributes.
Configure IRE reconciliation rules to control which data sources can update CI attributes.
One important point: Asset ownership and CI operational responsibility don't need to belong to the same team. Avoid forcing financial ownership into operational CI fields.
Refer to the ServiceNow CMDB documentation for guidance.
I'd establish clear ownership rules between the two regions before implementing the changes.
