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Auto Attestation TASK

stormy 12
Tera Contributor

Hello Everyone,

 

I have a requirement to fully automate CMDB CI attestations. The client wants to completely eliminate manual effort—specifically, when an offline device comes back online, the open attestation task should automatically attest the CI and close out.

 

Right now, out-of-the-box functionality requires a user to manually verify the CI and submit the task to close it.

Has anyone implemented a fully automated flow or trigger for this in ServiceNow? Would love to hear your thoughts or recommended approaches.

 

Thank You!

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @stormy 12

 

Refer:

 CIs attestation 

https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/review-...

https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/run-att...

 

https://www.servicenow.com/community/cmdb-forum/re-run-ci-auto-attestation-for-attestation-task/m-p/...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti