CMDB / CSDM: Existing CI Class for Network Appliances (Cisco ISE, Infoblox, IPFabric)

Prioja Sahu1
Tera Contributor

Tuesday

Hi Everyone,

 

Currently, we are unable to identify a suitable existing CMDB CI class or model to represent network appliances in ServiceNow.

We are looking to understand whether there is an out‑of‑the‑box CI class or model that can appropriately represent network appliance–type products such as:

  • Cisco ISE (Identity Services Engine)
  • Infoblox nodes
  • IPFabric
  • Other similar network appliance or network management tools

Our intent is not to create new Model IDs or custom CI classes, but rather to confirm whether these network appliances can be correctly mapped to an existing CI class in line with CMDB / CSDM best practices.

Could you please advise on the recommended existing CI class or modeling approach for such network appliances?

PriojaSahu1_0-1776235607898.png

 

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Ryan122
Tera Expert

yesterday

Hi there,

If you are using Service Graph Connectors, it should create the appropriate tables automatically for each integration (Infoblocks, Cisco ISE, SolarWinds, etc..) and put the related CIs in those tables. This would be the recommended approach.

If you are not using the SGC, or if you are doing some of this manually I recommend opening the CI Class Manager and look under the network gear section. Some of the correlations would include:

  • Infoblock Node -> cmdb_ci_network_node
  • ISE -> cmdb_ci_network_monitoring

When in doubt, you can add the device to the cmdb_ci_netgear table and upgrade the CI down the line as necessary.

Hope this helps.

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