CMDB HEALTH DASHBOARD

[DHANUSHKODv]

Need clarity on below points:

1)Investigate how to disable or reconfigure classes for score card.

2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.

[M Iftikhar]

Hi @DHANUSHKODv ,
 

For your questions on the CMDB Health Dashboard: 

1. To disable or reconfigure classes used in the scorecard, you can adjust the CMDB Health configurations. This lets you include/exclude classes or set specific thresholds for completeness, compliance, and correctness. See: 

• Understanding CMDB Health 
• View CMDB Health Dashboard 

   2. For clarification on which classes are preconfigured for completeness and how to adjust them, it’s best to engage ServiceNow Support, as this depends on your specific instance setup. 

You may also find this guide helpful: 

CMDB Health: A Guide to Key Performance Indicators and Metrics 
 

Thanks & Regards,  
Muhammad Iftikhar  
  
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