duplicate CI entries in the CMDB

[baba]

Hi All,

In dev and test a windows storage NAS server is getting discovered but in prod it is getting discovered with two entries. one with IP and other without IP. The identification rules in the Dev and Prod are same. what could be the possible issue

[yashkamde]

Hello @baba ,

Refer this, may this helps :

https://www.servicenow.com/community/developer-forum/discovery-is-creating-duplicate-ci-entries-acro... 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659176 

If my response helped mark as helpful and accept the solution.