Error 400: Attachment is Empty for Solarwinds SGC

[DarOB]

Hello,

I am getting the below error when running a data source from the Solarwinds Service Graph Connector:

com.snc.process_flow.exception.ProcessAutomationException: Error creating Attachment raw_page_stream : Method failed: (/api/now/hub/temporaryattachment) with code: 400 with reason: Attachment is empty

I have confirmed that the credentials being used can login to the solarwinds instance.

glide.attachment.extensions also doesn't have a value and allows all file extensions as I have seen a KB saying that could be the problem ( KB0866858 )

Can anybody please advise?

Thanks

[MBarrott]

Updated the port to 17774 but still had the same issue. 

Connection URL is currently: https://[our  IP]:17774/SolarWinds/InformationService/v3/Json/Query

[Fr_d_ric Dhuez]

Are you sure you're using the right credentials? ETL/credentials in the same domain?

Did you follow the guided setup for Solarwinds Integration?

[MBarrott]

Following guided setup but I'm inclined to think (port change aside) that this is on the Solarwinds credential side. With the 17774 port I can now execute it in a browser and get prompted for login credentials - albeit the Solarwinds credentials I was given returned access denied.

Prior to that, using Port 17778, it would not reach out anywhere

[Fr_d_ric Dhuez]

Hello,

We got the same issue, the resolution is linked to the Solarwinds credentials which are NOT in the same scope that the DataStream...

Change the scope to match both DataStream and Credentials and the issue will be resolved 😉

Fred

[MBarrott]

Hi @Fr_d_ric Dhuez - looks like I'm running into the same issue. Did you fix it on the SolarWinds side or SNOW?