http 500 error

[MahithaV]

My instace (pdi) went to offline with http 500 error and its been 4 days i dint get back my instance now how many days it takes for my instance to get back

[Tanushree Maiti]

Hi @MahithaV 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" , "500 error' or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 4 days!

As you know there is no support available for PDI.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Aditya_hublikar]

Hello @MahithaV ,

Don't worry, buddy. I experienced the same issue a few days ago, and my instance became available again after some time almost one day . In some cases, it may take longer to recover. You can either wait for a while or request a new instance, but please note that creating a new instance will remove all existing data

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[AndersBGS]

Hi @MahithaV 

As there is no support for PDIs then nobody can tell you. Your only options is to either wait till it comes online or release and request a fresh installation.