MID Server is stuck in Validating state

[RoseF1235]

Troubleshooting steps perfomed

1. Stopped the MID Server service.

2. Removed the encrypted key from the MID Server configuration.

3. Cleared security files located in both the security and security_backup folders.

4. Restarted the MID Server service.

5. Invalidated and attempted to re-validate the MID Server from ServiceNow.

[Dr Atul G- LNG]

HI @RoseF1235 

If this is a lab instance, then try again — log out and log back in. Sometimes it gets stuck.”

[RoseF1235]

This is in the dev environment @Dr Atul G- LNG 

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696701  @RoseF1235 

https://www.servicenow.com/community/developer-forum/mid-sever-status-is-in-validating/m-p/2535428

[kaushal_snow]

@RoseF1235 ,

Often it happens because of time or timezone mismatches between the mid server host and the ServiceNow instance.... if the server clock/timezone doesn’t match, the validation may never complete.....Another frequent issue (especially on Linux/Ubuntu installs) is a corrupted or out of sync keystore: deleting the agent_keystore (or the keystore file under the agent security folder) and then restarting/re validating sometimes resolves the issue......If the MID Server runs under a non default user (especially on windows), you must ensure that user is listed in the mid.windows_host.file_permissions.allow_list in config.xml.... incorrect file system permissions often block validation.......

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