need help on Certification task/Data Manager Policies in CMDB Workspace

[dande Anusha]

Hi 

Can someone help me to figure out the below issue and fix them

1. If assignee of the certification task is trying to reassign the task, it is asking for routing reason and simply re assigning the task without populating the assignment group and assigning to some random user. Could you please help me where we can check this configuration and fix it

2. when CI owner is trying to certify the task without validating/updating anything it should be restricted. 
  current functionality is, if CI owner is trying to certify the task even without validating then it is simply closing the task as the task has opened to validate something. Can you help me how this issue can be fixed

Any suggestions would be helpful

Thanks & Regards,

Anusha

[Tanushree Maiti]

Hi @dande Anusha  

Are you getting it using which role ? data_manager_admin or data_manager_user?  please confirm.

[dande Anusha]

Hi @Tanushree Maiti 

It is irrespective of role, whenever CI owner is trying to certify the tasks without updating anything, it is simply allowing to close the task even no updates has made on the task

Regards,

Anusha

[dande Anusha]

sorry @Tanushree Maiti 

It seems to be data_manager_user role

Thank you

[Tanushree Maiti]

Hi @dande Anusha  

To Review the values of record fields and CI attributes in certification tasks assigned to you -

Role required: sn_cmdb_user, sn_cmdb_editor, or sn_cmdb_admin

Could you check if any of the role you have?

Refer: Review certification tasks