Retirement policy is generating 2 approval tasks for each user in the approval group

[anthonyokoth]

I have a retirement policy set up via CMDB Workspace Data Manager and assigned to a specific user group. This policy is generating 2 approvals for each member in the group and i cannot figure out why this is happening. Does anyone have an idea?

[CasperJT]

Then I don't think I have a good answer for why that is happening. It may be due to the way approvals work in your instance rather than something related to the policy.

There are often issues with approval duplicates from what I can see in the forum.

You can try checking this out at ServiceNow Guru.

Prevent Redundant Approval Requests in ServiceNow - ServiceNow Guru

[JobyV]

Sorry, its not clear from the screen shot you posted, but are you talking about this?

If so, all the users in the group will get an approval task.

[Pratiksha2]

Hello @anthonyokoth - 
I'm also facing the same issue.

Did you manage to find a solution or identify the root cause?

Any guidance or help would be greatly appreciated.

Thanks in advance!