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Service Offering importset incorrectly reclassifying existing Business Application CIs

Passion_of_SNOW
Tera Contributor

3 weeks ago

I am populating Logical CIs into the CMDB using Import Sets with IRE through IntegrationHub ETL.

I was able to successfully populate Business Application CIs without any issues. However, when I imported Service Offering CIs, any Service Offering that had the same Name as an existing Business Application was not created as a new CI. Instead, the existing Business Application was reclassified to the Service Offering class.

I do not have any onBefore or onAfter transform scripts, and the load is performed through IntegrationHub ETL using IRE, so I would not expect existing CIs to be reclassified in this scenario.

The identification rules for the affected CI classes are shown below:

Business Application
Passion_of_SNOW_0-1785196137014.png

Service Offering
Passion_of_SNOW_1-1785196179074.png

 

IntegrationHub ETL Target Table Configuration

  • Business Application → cmdb_ci_business_app
  • Technical Management Service Offering / Business Service Offering → service_offering

Could you help explain why IRE is identifying the existing Business Application as the same CI and reclassifying it as a Service Offering, instead of creating a new Service Offering record?

 

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abbasshaik4
Tera Sage

3 weeks ago

Hello @Passion_of_SNOW,

please refer to the link below:
5 things every admin should know about CMDB CI reclassification

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

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