Unable to delete reconciliation rules from CI Class Manager
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yesterday
A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager.
When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.
I verified that the record exists in both the tables:
cmdb_reconciliation_definition
cmdb_reconciliation_definition_mapping
However, the issue still persists.
Has anyone faced this issue before or knows if there is any background process causing the rule to reappear?
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21m ago
Hi @pamartisrav ,
This is a known issue with CI Class Manager reconciliation rules: the UI can show “deleted successfully” but the rule reappears due to inconsistency between cmdb_reconciliation_definition and cmdb_reconciliation_definition_mapping.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995619
ServiceNow Support documents that when the mapping is inconsistent, deleting/deactivating from CI Class Manager may not work. The recommended fix is to delete the rule directly from cmdb_reconciliation_definition and then recreate the reconciliation rule in CI Class Manager so records are re-generated correctly in both table.
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