Unable to delete reconciliation rules from CI Class Manager

[pamartisrav]

A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager.

When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.

I verified that the record exists in both the tables:

cmdb_reconciliation_definition

cmdb_reconciliation_definition_mapping

However, the issue still persists.

Has anyone faced this issue before or knows if there is any background process causing the rule to reappear?

[Tanushree Maiti]

Hi @pamartisrav 

1.Ensure Users are in the correct application scope.

2.Check if the rule is defined on a higher-level class and user is trying to delete from a child class

3. Ensure the rule isn't linked to a record in

cmdb_reconciliation_definition_mapping.list