Fuji Upgrade

[lfultz]

Hi -

My company and I are new to Service Now and just went through our first upgrade.   During this process to our Development environment we received over 500 skipped items during the upgrade.   Looking for advise on how to process these skipped items.   We have made several enhancements to forms, lists, ESS pages, dictionary over-rides, ACLs, Business Rules, UI Actions, UI Policies, Workflows, Request Items, Notifications, Notification Scripts, SLA, you name it, we touched it.   We've spoken with SNOW HI support and local support, but have not gotten clear concise direction on how to continue forward.   We are aware that some skipped items are normal, however, not this many.   Looking for suggestions, or other insight on how to move forward.

Any suggestions would be greatly appreciated.

Thank You

Lynn

[Community Alums]

Lynn,

I don't know how much help this will be but have you contacted your Account exec? We are currently looking to upgrade as well and are going through an evaluation with ServiceNow to see how to do this the best possible way. We started this process with our Account Exec.

We expect some problems, but with this evaluation we are hoping to limit them.

[lfultz]

Kris,

Thank you we have — they pretty much told us to go line by line and see what we needed to keep and discard.

Lynn

[Community Alums]

Hmm yeah that is one way to do it I guess, but still seems like a not so satisfactory answer.

I'd call again and be more "persistent" !

[lfultz]

Exactly — our concern is future upgrades.