Missing versions of knowledge articles

[rick_richey]

Is there a report available in ServiceNow to find current knowledge articles that have either a missing version or previous version that has been retired?

I had an issue with knowledge articles that had multiple versions and the current version could not be edited. The issue that we found was the system lost one of the article versions, system contained v1 and v3 but v2 was missing. Another article had a version that was retired and not outdated.

So, what I am looking for is a built in report to find these issues.

[Mark Manders · Accepted solution]

No, there is no such report available. And it would also be one that is difficult to build, because you would be reporting on something that isn't there. And 'show me everything that is missing' is not something you can easily report on.

For 'retired' you could try to use related list conditions to the 'kb_version' table, checking on the knowledge field for the workflow of that version.