Add fields to Now assist summarization for Incidents

Annirnita Dash1
Tera Contributor

Hello All,

I have a requirement where I have to add some fields to Incident summarization like additional comments.

Also the summary popup should not appear once I have filled the required fields at the time of resolution. As of now even if I fill the close codes, additional comments ,  the popupstill appears.

Please guide as this is completely new for me.

 

Now assit.PNG

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