Add fields to Now assist summarization for Incidents
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08-12-2024 07:31 PM
Hello All,
I have a requirement where I have to add some fields to Incident summarization like additional comments.
Also the summary popup should not appear once I have filled the required fields at the time of resolution. As of now even if I fill the close codes, additional comments , the popupstill appears.
Please guide as this is completely new for me.
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