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Community Central

Welcome to the ServiceNow Community! From updates to best practices, Community Central is your hub for all things ServiceNow Community and the ServiceNow AI Platform. Click through the tabs below to familiarize yourself with what the Community has to offer!

Welcome to the Community

Thanks for including the ServiceNow Community in your journey. Whether you’re new or a seasoned member, you’re a valued part of this vibrant ecosystem.

Hear from our members

Our ServiceNow Community is a thriving network of vibrant, diverse, and smart problem solvers. Watch to find out what being a member is like!

The Community is waiting for you

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Grow your career

Sharpen your skills and knowledge to carve out a path to success.

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Meet new people

Build meaningful relationships and become a part of a collaborative network.

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Find accepted solutions

Share information in real time with members of our ServiceNow Community.

Live topics

Up-to-the-minute discussions, straight from the community and happening now.

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Meet your peers

Meet Cory “CJ” Wesley

With over a decade of experience and over two years as a certified MVP, the co-host of the "CJ and the Duke" podcast CJ Wesley truly knows his way around the ServiceNow ecosystem.

Meet Cory CJ Wesley
Meet your peers

Meet Nia McCash

As part of the University of Toronto Mississauga team, this distinguished MVP played a pivotal role in helping her team win The Knowledge 2023 Devvies App of the Year award.

Meet Nia McCash Devvies 2024
Meet your peers

Meet Chris Helming

Chris brings years of know-how as an MVP, attorney, and ServiceNow developer. They also lead our ServiceNow Pride Connected in Tech Group.

Catch up with the Community

Community FAQs

Your ServiceNow Community compass. Find the answers you need to get started.

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Navigating your Community

Learn to effortlessly navigate our forums to find exactly what you need.

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Community tips and tricks

Access comprehensive guides and resources for creating articles, blogs, and more.

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Updating your profiles

Learn how your Community and ServiceNow profiles differ, and how to update them.

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Adjust your notifications

Stay on top of the ServiceNow Community news and developments you choose.

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Posting content

Unravel the nuances between content types and learn when or where to utilize them.

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Community code of conduct

Help us maintain a supportive and inclusive environment for all Community members.

The ServiceNow Community is changing lives

Familiarize yourself with the diverse stories and opportunities at your fingertips.

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Empower your journey

Discover how members met personal goals through ServiceNow University.

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Meet the experts

Get to know our experts, the MVPs and Rising Stars, who can help on your journey.

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Find perspective

Dive into real-world stories and an array of customer use cases and best practices.

Grow your ServiceNow knowledge

Whether you’re new to the platform or looking to expand your skills we can help.

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ServiceNow University

Learn the skills to change your profession, industry, or to manage technology.

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Expand your technical skills

Discover prescriptive pathways and on-demand classes at Now Learning.

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Get ServiceNow certified

Broaden your technical skills and expertise with our dedicated certifications.

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Customer Onboarding

Explore resources for a smooth and seamless onboarding process.

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Build your reputation

Become recognized for your expertise by participating in our Expert programs.

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Explore our product hubs

Check out product specific solutions and resource collections.

Events

Looking to learn, share, or simply belong? Our events offer something for everyone.

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Developer Meetups

Attend casual get-togethers to share insights with developers in your area.

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ServiceNow User Groups

Chat and engage with others on specific topics either in your neighborhood or online.

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Live on ServiceNow

Attend real-time and on-demand events with fellow ServiceNow enthusiasts.

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ServiceNow World Forums

Explore the world. Master the ServiceNow AI Platform. Connect with the global Community.

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CreatorCon at Knowledge

Join experts and beginners alike at this specialized interactive conference.

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Special interest groups

Interact with communities tailored to your industry, role, or associations

Developers

Discover our forum, get to know the Developer Advocates, and uncover our technical initiatives.

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Engage with developers

Stay on top of the latest information with blogs, videos, and podcasts.

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Celebrate The Devvies

Applaud innovation with The Devvies, ServiceNow’s App of the Year contest.

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Meet the advocates

Stay in the loop about the latest updates and features with our developer advocates.

Activity in Community Central

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Featured Now Assist AI Agents prompting guide

Learn how to write powerful and reliable instructions for your Now Assist AI agents   Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...

  • Article

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Reporting

Featured Congratulations 2025 ServiceNow Community Rising Stars!

  We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.     You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

  • blog

Software Inference Suite on SW Installations

Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...

  • Question

preparing for CSA exam any suggestion.

Hello everyone, For those who have successfully passed the CSA exam, I wanted to ask — is the official online material provided by the organization enough to fully prepare for the test? If not, could you please recommend any additional resources, suc...

  • Question

Link multiple agencies to a business application

Hello community,We have a requirement to map multiple agencies tagged to a business application.current process:- We are creating multiple business app records(we are maintaining business apps manually) and mapping corresponding agency (agency field ...

  • Question

"My Items" widget Customization

In the "my items" widget If we go to TASK, It also shows all the "no approval required" tasks also. Our requirement Is to filter-out those task whose approval are not required. How could we filter-out these?  

  • Question

Service Operations Workspace: change overview configuration

Hi! I'm trying to figure out where to configure SOW change record overview tab. This one: In UiBuilder I find the change details tab under SOW experience -> SRP Record -> add record values (in my case change record values) to test values. It opens a ...

  • Question

Resolved! Hide Add Task Button on Project Workspace

Hi There, is there any way we can hide Add Task button on project workspace. I tried to hide it but its not present in declarative action/ui action or anywhere else.

  • Question

Can we restrict a role to navigate to Portal URL?

Hi All, I have an agent role where the requirement is to restrict this role to stop navigating to Customer Service Portal through URL. In the app navigator the module is not available. The ask is this agent can only access workspace but not portal. I...

  • Question

Not able to install VR plugin in PDI

Hi CommunityI am trying to install VR plug in in my personal developer instance since the UI page for Developer Program changed recently i am not able to find VR plug in in the plug in LIST or application manager after the new UI servicenow is not al...

  • Question
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