Community Central

Welcome to the ServiceNow Community! From updates to best practices, Community Central is your hub for all things ServiceNow Community and the ServiceNow AI Platform. Click through the tabs below to familiarize yourself with what the Community has to offer!

Welcome to the Community

Thanks for including the ServiceNow Community in your journey. Whether you’re new or a seasoned member, you’re a valued part of this vibrant ecosystem.

Hear from our members

Our ServiceNow Community is a thriving network of vibrant, diverse, and smart problem solvers. Watch to find out what being a member is like!

The Community is waiting for you

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Grow your career

Sharpen your skills and knowledge to carve out a path to success.

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Meet new people

Build meaningful relationships and become a part of a collaborative network.

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Find accepted solutions

Share information in real time with members of our ServiceNow Community.

Live topics

Up-to-the-minute discussions, straight from the community and happening now.

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Meet your peers

Meet Cory “CJ” Wesley

With over a decade of experience and over two years as a certified MVP, the co-host of the "CJ and the Duke" podcast CJ Wesley truly knows his way around the ServiceNow ecosystem.

Meet Cory CJ Wesley
Meet your peers

Meet Nia McCash

As part of the University of Toronto Mississauga team, this distinguished MVP played a pivotal role in helping her team win The Knowledge 2023 Devvies App of the Year award.

Meet Nia McCash Devvies 2024
Meet your peers

Meet Chris Helming

Chris brings years of know-how as an MVP, attorney, and ServiceNow developer. They also lead our ServiceNow Pride Connected in Tech Group.

Catch up with the Community

Community FAQs

Your ServiceNow Community compass. Find the answers you need to get started.

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Navigating your Community

Learn to effortlessly navigate our forums to find exactly what you need.

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Community tips and tricks

Access comprehensive guides and resources for creating articles, blogs, and more.

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Updating your profiles

Learn how your Community and ServiceNow profiles differ, and how to update them.

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Adjust your notifications

Stay on top of the ServiceNow Community news and developments you choose.

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Posting content

Unravel the nuances between content types and learn when or where to utilize them.

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Community code of conduct

Help us maintain a supportive and inclusive environment for all Community members.

The ServiceNow Community is changing lives

Familiarize yourself with the diverse stories and opportunities at your fingertips.

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Empower your journey

Discover how members met personal goals through ServiceNow University.

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Meet the experts

Get to know our experts, the MVPs and Rising Stars, who can help on your journey.

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Find perspective

Dive into real-world stories and an array of customer use cases and best practices.

Grow your ServiceNow knowledge

Whether you’re new to the platform or looking to expand your skills we can help.

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ServiceNow University

Learn the skills to change your profession, industry, or to manage technology.

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Expand your technical skills

Discover prescriptive pathways and on-demand classes at Now Learning.

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Get ServiceNow certified

Broaden your technical skills and expertise with our dedicated certifications.

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Customer Onboarding

Explore resources for a smooth and seamless onboarding process.

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Build your reputation

Become recognized for your expertise by participating in our Expert programs.

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Explore our product hubs

Check out product specific solutions and resource collections.

Events

Looking to learn, share, or simply belong? Our events offer something for everyone.

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Developer Meetups

Attend casual get-togethers to share insights with developers in your area.

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ServiceNow User Groups

Chat and engage with others on specific topics either in your neighborhood or online.

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Live on ServiceNow

Attend real-time and on-demand events with fellow ServiceNow enthusiasts.

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ServiceNow World Forums

Explore the world. Master the ServiceNow AI Platform. Connect with the global Community.

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CreatorCon at Knowledge

Join experts and beginners alike at this specialized interactive conference.

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Special interest groups

Interact with communities tailored to your industry, role, or associations

Developers

Discover our forum, get to know the Developer Advocates, and uncover our technical initiatives.

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Engage with developers

Stay on top of the latest information with blogs, videos, and podcasts.

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Celebrate The Devvies

Applaud innovation with The Devvies, ServiceNow’s App of the Year contest.

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Meet the advocates

Stay in the loop about the latest updates and features with our developer advocates.

Activity in Community Central

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS  Audience: Everyone getting started on the ServiceNow platform  Total Videos: 6 videos (~25 minutes total)  Purpose: Essential platform concepts, security fundamentals, and resource navigation   Video 1 What is ServiceNow & Where Do...

  • Article

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured ITOM Visibility Resource Library

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integratio...

  • blog

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions.   ................................................................................

  • Article

Regarding Data encryption

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?2. How the data is encry...

  • Question

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

  • Question

Reporting on the source of interaction records

Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...

  • Question

Resolved! How do I get the parent record for an approval via a flow

I have a flow that I want to use to close out any outstanding approvals after a period of time. I can identify the approval records, add comments and cancel them easily, however I also want to add a message to the parent record to advise the user tha...

  • Question

Resolved! Multi-Row Variable datapills greyed out in Flow Designer

My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...

  • Question
  • Flow Designer

Update to CI Install status is not updating Assets State

Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...

  • Question

CSA exam voucher

Dear All,I have completed my ServiceNow CSA exam fundamentals , I also see that I have unlocked my eligibility to receive the CSA exam voucher, I went to my profile I don't see any my voucher section under my profile in order to receive the CSA exam ...

  • Question

Spring Webinar Series: Enterprise Asset Management

Hey Canada - New webinar series coming this Spring!We’re launching a 5-part Enterprise Asset Management (EAM) series focused on tackling Canada’s unique challenges—geography, weather, budget constraints, and bilingual requirements.Each 45-minute sess...

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  • Webinar

OfflineFetchScript attribute

Hello AllHas anyone used this attribute OfflineFetchScript for reference input (offlinemode) successfully? I tried to set it like below:OfflineFetchScript -> javascript: new global.myScriptInclude().getIds(); and this script returns string with...

  • Question

Make additonal comment visible by default

Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...

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