Community Central

Welcome to the ServiceNow Community! From updates to best practices, Community Central is your hub for all things ServiceNow Community and the ServiceNow AI Platform. Click through the tabs below to familiarize yourself with what the Community has to offer!

Welcome to the Community

Thanks for including the ServiceNow Community in your journey. Whether you’re new or a seasoned member, you’re a valued part of this vibrant ecosystem.

Hear from our members

Our ServiceNow Community is a thriving network of vibrant, diverse, and smart problem solvers. Watch to find out what being a member is like!

The Community is waiting for you

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Grow your career

Sharpen your skills and knowledge to carve out a path to success.

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Meet new people

Build meaningful relationships and become a part of a collaborative network.

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Find accepted solutions

Share information in real time with members of our ServiceNow Community.

Live topics

Up-to-the-minute discussions, straight from the community and happening now.

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Meet your peers

Meet Cory “CJ” Wesley

With over a decade of experience and over two years as a certified MVP, the co-host of the "CJ and the Duke" podcast CJ Wesley truly knows his way around the ServiceNow ecosystem.

Meet Cory CJ Wesley
Meet your peers

Meet Nia McCash

As part of the University of Toronto Mississauga team, this distinguished MVP played a pivotal role in helping her team win The Knowledge 2023 Devvies App of the Year award.

Meet Nia McCash Devvies 2024
Meet your peers

Meet Chris Helming

Chris brings years of know-how as an MVP, attorney, and ServiceNow developer. They also lead our ServiceNow Pride Connected in Tech Group.

Catch up with the Community

Community FAQs

Your ServiceNow Community compass. Find the answers you need to get started.

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Navigating your Community

Learn to effortlessly navigate our forums to find exactly what you need.

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Community tips and tricks

Access comprehensive guides and resources for creating articles, blogs, and more.

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Updating your profiles

Learn how your Community and ServiceNow profiles differ, and how to update them.

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Adjust your notifications

Stay on top of the ServiceNow Community news and developments you choose.

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Posting content

Unravel the nuances between content types and learn when or where to utilize them.

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Community code of conduct

Help us maintain a supportive and inclusive environment for all Community members.

The ServiceNow Community is changing lives

Familiarize yourself with the diverse stories and opportunities at your fingertips.

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Empower your journey

Discover how members met personal goals through ServiceNow University.

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Meet the experts

Get to know our experts, the MVPs and Rising Stars, who can help on your journey.

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Find perspective

Dive into real-world stories and an array of customer use cases and best practices.

Grow your ServiceNow knowledge

Whether you’re new to the platform or looking to expand your skills we can help.

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ServiceNow University

Learn the skills to change your profession, industry, or to manage technology.

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Expand your technical skills

Discover prescriptive pathways and on-demand classes at Now Learning.

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Get ServiceNow certified

Broaden your technical skills and expertise with our dedicated certifications.

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Customer Onboarding

Explore resources for a smooth and seamless onboarding process.

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Build your reputation

Become recognized for your expertise by participating in our Expert programs.

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Explore our product hubs

Check out product specific solutions and resource collections.

Events

Looking to learn, share, or simply belong? Our events offer something for everyone.

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Developer Meetups

Attend casual get-togethers to share insights with developers in your area.

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ServiceNow User Groups

Chat and engage with others on specific topics either in your neighborhood or online.

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Live on ServiceNow

Attend real-time and on-demand events with fellow ServiceNow enthusiasts.

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ServiceNow World Forums

Explore the world. Master the ServiceNow AI Platform. Connect with the global Community.

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CreatorCon at Knowledge

Join experts and beginners alike at this specialized interactive conference.

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Special interest groups

Interact with communities tailored to your industry, role, or associations

Developers

Discover our forum, get to know the Developer Advocates, and uncover our technical initiatives.

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Engage with developers

Stay on top of the latest information with blogs, videos, and podcasts.

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Celebrate The Devvies

Applaud innovation with The Devvies, ServiceNow’s App of the Year contest.

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Meet the advocates

Stay in the loop about the latest updates and features with our developer advocates.

Activity in Community Central

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Featured The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps

  The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps   The best way to stay ahead of the platform is to build on it. 150+ practitioners proved that in three weeks.    The #BuildMoreWithBuildAgent Challenge asked the Community to take...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

  • blog

Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done.   Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

  • blog

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

CAD Exam Registration

Hi allI am planning to give the CAD exam soon. For me, it is showing 300 Learning Credits/3̶0̶0̶ 150 USD after the voucher is applied. My question is: Can I use the Learning Credits to register for the exam. After the company voucher was applied, the...

  • Question

Client Script Error

I am getting below error when submitting the catalog item request on the RITM Page on the requested for field. onChange script error: TypeError: Cannot read properties of undefined (reading 'process') function(control, oldValue, newValue, isLoading) ...

  • Question

How do you know which model is being used?

Hello, We are using Now Assist with a BYOK setup, where we initially deployed 2 OpenAI models:- gpt_small- gpt_largeThis works fine when we test our Virtual Agent with Now Assist.How do we know however whether Now Assist is using either the gpt_small...

  • Question

How to select multiple options in a list

Hi,My requirement is to have ability to select multiple options in a List of SIDs affected variable. Currently I am able to select only one value at a time. Kindly help.    RegardsSuman P. 

  • Question

ValListener does not exist warning in Logs

Greetings Devs!I would like to ask what does this warning mean when I use an action even the OOTB ones in our Playbook:ValListener(Manual Activity.XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX./end.record) requesting Manual Activity.XXXXXXXX-XXXX-XXXX-XXXX-XX...

  • Question
  • Playbook

SG Workspace

Hi everyone, I would like to add new CMDB contexts and classes to the SG workspace "search-and-explore" page.After a fair bit of searching I ended up in the sn_data_model_nav_model_context table(s) however, I am unable to get anything new to show in ...

  • Question
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