App Error During Exam Submission – Unable to Log In After Crash

[Nguyen Van Au]

Hello, I encountered an issue during my exam.

I was checking in my submission when an error occurred.
After I clicked OK, the app closed.
When I tried to log in again, it was unsuccessful.

Please help me.

[Tanushree Maiti]

Hi @Nguyen Van Au 

If you've experienced the technical issue during your Certified Application Developer (CAD) exam submission, you should immediately log a case .

1. Go to the Now Learning (ServiceNow University) Portal: Navigate to the "Help & Support" or "Cases" section.
2. Raise a Ticket: Create a case for the technical issue you faced during your proctored exam.

[GlideFather]

Hi @Nguyen Van Au,

go to SN University > Help Centre and create a case from there, explain your situation and you will get assistance.

I cannot tell you what will happen but that's the only place to get help.

Wish you best of luck!