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ATF step configurations for CSM case created through email address

Deepika Desai
Tera Contributor

‎07-24-2025 05:13 AM

Hello All,

I want to configure ATF steps for CSM cases created through email address 

note: emails addresses are stored in case routers not in the inbound actions

 

I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.

in the validation step i am facing failure not sure where i am missing can any one please help on this

below are the ATF steps which i configured

 

DeepikaDesai_0-1753359151535.png

 

 

DeepikaDesai_1-1753359151514.png

 

 

DeepikaDesai_2-1753359151533.png

 

 

DeepikaDesai_3-1753359151669.png

 

 

DeepikaDesai_4-1753359151822.png

 

 

In the 3rd step i am getting failure 

DeepikaDesai_5-1753359151816.png

 

 

 

Thank you in advance.

0 Helpfuls
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3 REPLIES 3

Sardash
Giga Guru

‎07-24-2025 10:58 PM

@Deepika Desai  - Can you please attach the Test Steps you have created as the images you have attached are not opening. 

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Deepika Desai
Tera Contributor
In response to Sardash

‎07-28-2025 12:13 AM

@Sardash 

Let me re-share the images please find below

DeepikaDesai_0-1753686633868.pngDeepikaDesai_1-1753686651397.pngDeepikaDesai_2-1753686682397.pngDeepikaDesai_3-1753686714831.png

 

DeepikaDesai_4-1753686737773.png

In the 3rd step i am getting error/ failure not sure where i am missing 

0 Helpfuls

Sardash
Giga Guru
In response to Deepika Desai

‎07-28-2025 10:35 PM

@Deepika Desai  - No luck can you attach again. Not able to open the images

0 Helpfuls