ATF step configurations for CSM case created through email address
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07-24-2025 05:13 AM
Hello All,
I want to configure ATF steps for CSM cases created through email address
note: emails addresses are stored in case routers not in the inbound actions
I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.
in the validation step i am facing failure not sure where i am missing can any one please help on this
below are the ATF steps which i configured
In the 3rd step i am getting failure
Thank you in advance.
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07-24-2025 10:58 PM
@Deepika Desai - Can you please attach the Test Steps you have created as the images you have attached are not opening.
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07-28-2025 12:13 AM
Let me re-share the images please find below
In the 3rd step i am getting error/ failure not sure where i am missing
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07-28-2025 10:35 PM
@Deepika Desai - No luck can you attach again. Not able to open the images