Bell Notification is not getting triggered

[manikandank3877]

Hello Experts,

I have configured a notification in the sys_notification table with the following settings:

• Trigger: When record is inserted or updated

• Who will receive: “Include the person whose action triggered the notification”

• Associated: Notification Next Experience Content

However, even though the notification appears in notification logs, I do not see it in the Bell icon in Next Experience.

Am I missing any configuration? Any guidance would be appreciated

[GlideFather]

Hi @manikandank3877,

just a hit or miss.. go to preferences > notifications and tell me what you see there:

The notifications might be disabled..

[manikandank3877]

@GlideFather I have enabled but still not able to see 

[GlideFather]

@manikandank3877 and what is the trigger condition? is it really satisfied?

then to ensure, you can add yourself to the list of Users:

to spot any difference, if you start receveing it or not..

[manikandank3877]

@GlideFather I have the trigger condition set as record inserted or updated. When I added myself in the Users field, it works. However, in another environment, it works even without specifying any users or recipients. Why is it not working in the test environment? Do I need to activate any plugins or set any property to true to make this work?