Cannot Request New Instance

ThomadE
Kilo Contributor

‎09-25-2026 11:03 AM

Somehow my Instance was terminated, not by me. Now I cannot request a New Instance. Our compnay wants this training on this product completed next week. I am at 87% complete? 

 

0 Helpfuls
  • 834 Views
2 REPLIES 2

AndersBGS
Tera Patron

‎09-25-2026 11:22 PM

Hi @ThomadE 

 

Can you provide some more context? Which training and what error du you get when requesting an instance?

 

0 Helpfuls

Tanushree Maiti
Tera Patron

‎09-26-2026 02:07 AM - edited ‎09-26-2026 02:10 AM

Hi @ThomadE ,

 

Sorry to hear .

If your instance has terminated, You can not get it back and resume your work.

Did you request for other lab instance from any other Learning course ?

 

To get Request Instance option again 

1) Logout and Login and wait for some time . Ensure you've lab instance limit available. 

" there is also a limit on how many lab instances you can have assigned to you which is 1"

Refer: Lab instance information 

 

OR

to get instance help ( which I usually do)

Raise a case with Now learning support within ServiceNow University for the assistance

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

0 Helpfuls