Community Account Issue

[Community Alums]

Hi Team,

Recently I requested to merge my Servicenow account from harishkumar.khale-muralirao@xxx.com to harishkm.servicenow@gmail.com After doing this when I login to Servicenow community it takes to new account instead of old account. Both accounts have same email ID and I want to retain my original account so that I don’t miss my achievements. Kindly help to delete new account and redirect my login to original account

1. New account : https://www.servicenow.com/community/user/viewprofilepage/user-id/776347
   2. Original account: https://www.servicenow.com/community/user/viewprofilepage/user-id/399714

@Dan Bruhn @ ServiceNow @Sarah G_ 

[Sandeep Rajput]

@Community Alums You should login to https://nowlearning.servicenow.com/lxp and raise a case with Now Learning support team to merge your accounts.

Hope this helps.

[Community Alums]

Hi @Sandeep Rajput I already did that and here is the response i got

[AndersBGS]

Hi @Community Alums ,

Please log a case through NowLearning for ServiceNow to help you with your account. No one in the community can help you with this. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Community Alums]

I have already raised and they said they can help only issues related to Now learning platform. I am seeking help from Now community admins on how to merge by account

@Dan Bruhnplease help here to resolve my issue