Community Account Issue

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09-04-2024 01:05 AM
Hi Team,
Recently I requested to merge my Servicenow account from harishkumar.khale-muralirao@xxx.com to harishkm.servicenow@gmail.com After doing this when I login to Servicenow community it takes to new account instead of old account. Both accounts have same email ID and I want to retain my original account so that I don’t miss my achievements. Kindly help to delete new account and redirect my login to original account
- New account : https://www.servicenow.com/community/user/viewprofilepage/user-id/776347
2. Original account: https://www.servicenow.com/community/user/viewprofilepage/user-id/399714
@Dan Bruhn @ ServiceNow @Sarah G_

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09-05-2024 05:59 PM
Got response from web Support team that my Merge request did not complete successfully and they have archived my current request and asked to submit new request.