CSA Fundamentals Course

[LouiseChriJ]

Hi there

I'm new to ServiceNow and recently paid for the CSA Fundamentals Course in order to book the CSA exam.  

To book the exam I heard you have to finish the above course on the system, so I fast forwarded all the videos thinking I could go back to the on demand course to review the content and videos once I booked the exam.  But now unfortunately because it says the course is completed I'm unable to go back into the course again. I'm really worried as just spent $500 on it without being able to access it properly to study for the exam. Does anyone know how I contact Service Now to unlock the course for me again? Many thanks Louise 

[AndersBGS]

Hi @LouiseChriJ ,

You can try to create a case through NowLearning, but not sure it will help anything. As you stated, you have done what nobody recommends. 

[LouiseChriJ]

Hi Anders thanks so much that’s me able to access the course again. Really appreciate your help 🙂 Louise 

[Mimi Edet]

Hi @LouiseChriJ,

You can always review the course even after it has been marked as completed. However, if you're unable to access the course again, here’s what I recommend:

1. Raise a Case with ServiceNow Training Support: Help Center 
2. Check Your Email for the eBook: If you enrolled in the ServiceNow Administration Fundamentals On Demand course, you should have received an eBook via email. Search your inbox for an email from ServiceNow with the eBook link, which can be a helpful study resource.

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

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[LouiseChriJ]

Hi Mimi thank you so much for letting me know and that’s the link opened again 🙂 Really happy I can continue with the course 🙂 Best wishes Louide