CSA Fundamentals Course

[LouiseChriJ]

Hi there

I'm new to ServiceNow and recently paid for the CSA Fundamentals Course in order to book the CSA exam.  

To book the exam I heard you have to finish the above course on the system, so I fast forwarded all the videos thinking I could go back to the on demand course to review the content and videos once I booked the exam.  But now unfortunately because it says the course is completed I'm unable to go back into the course again. I'm really worried as just spent $500 on it without being able to access it properly to study for the exam. Does anyone know how I contact Service Now to unlock the course for me again? Many thanks Louise 

[Sandeep Rajput]

@LouiseChriJ Ideally, you should be able to access the course even if you have finished it once. Please try and see if you are trying to access a new version of the course (which is on a different release) if the answer is yes then try and find out the course which you enrolled for. 

If the issue still persists then raise a ticket with Now learning team or send an email to training@servicenow.com

[LouiseChriJ]

Thank you so much Sandeep I really appreciate your help that me back into the course content again 🙂 Best wishes Louise

[Sandeep Rajput]

@LouiseChriJ Glad to know that you are able to access the course again. Could you please mark my previous response as an accepted solution if it addressed your question.

[PrabhakarCh]

@LouiseChriJ 

I understand how frustrating it would be. you can try raising case logging into Now Support or try logging in to Inkling where you can find the ebook for reference. 

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If you like my response, click 'helpful'

Best,

PC

[LouiseChriJ]

Hi Prabhamar thanks so much for your help I really appreciate it 🙂 That’s me back in to the course content again 🙂 I just have to pass the exam too 🙂 best wishes Louise