CSM Professional Suite Retired Learning Issues

[Woneci]

Hello everyone,

I was pursuing the CSM Professional Suite. I have everything but the NLU Fundamentals and Virtual Agent Simulator, which have been retired. How do I complete this suite? 

Here is the link to the path:  https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-csm-p...

Thanks. 

[GlideFather · Accepted solution]

I got it now @Woneci this happens here and there when ServiceNow is updating content due to the new features, something from 2024 is no longer relevant in 2026. And for that some of the courses are being retired 

As of now, the retirement message is just informational that the course will no longer be available after the given date and a new version reflecting actual status quo will be (most likely) introduced.

Similar example be ITSM Fundamentals it has the same message, but it also contains this switcher to the Zurich version of the same course and if you navigate there, the message is no longer there. 

 

As it mentions 1st May I believe this is due to the new upgrade version (Australia) to be brought.

You can take the class before it's retired, no change for you, but if you want to take the updated newer version you will also have chance, it's up to you.

Does it make sense? 😛

[GlideFather]

Hi @Woneci that can be 1st January or 6th June... hard to say 😛

Thank you for your kind words, let's connect for sure!

__

CC: Please @Jim Poisson do we know what's the date format in this case? I guess SN is an American firm. Do you have any visibility into that? Thanks!

[Jim Poisson · Accepted solution]

It should be rendering the date in the user's preferred language browser setting. Mine is displaying in English (US) format. This content is expiring on May 1, 2026.

[GlideFather]

Amazing as always! @Jim Poisson thank you so much

CC: @Woneci find the official answer from ServiceNow 

[Woneci]

Hello Jim,

Thanks for your response. 

I am finally able to get into it. 

However, I am stuck at this lab (Create NLU intent) and I keep getting this banner notice:

"Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support."

I have been stuck at this for hours. I tried going to the next lab (Create Entities) but could not, as it seems it depends on this one. 

I appreciate any help you can render here. 

Thanks in advance. 

[Jim Poisson]

@Woneci I don't have the ability to troubleshoot labs. Have you opened a case with Support?