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Default case view to show all journal types.

bigbacon
Tera Guru

‎05-27-2026 01:15 PM

How can one make this the default for all users for HR Cases?

bigbacon_0-1779912675990.png

 

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Tanushree Maiti
Tera Patron

‎05-27-2026 06:49 PM

Hi @bigbacon 

 

Add those in workspace view.

 

refer KB for steps:  KB0760076 Agent Workspace - How to set Work Notes the default input option on Activity 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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