delegation rule category

mishra007
Tera Contributor

how can i use delegation rule category in granular delegation, explain with one example.

4 REPLIES 4

Mark Manders
Mega Patron

What exactly are you trying to do? What is your requirement? Because this sounds like a test question, the way you wrote it.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

there was a requirement where i had to give poc on granular delegation to one of my client, in the granular delegation module, inside delegation rules, there are some tabs, in which there is one tab as'delegation rule category', where and under which scenarios can we use it.

Everything you need to know about granular delegation: https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-se...

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

mishra007
Tera Contributor

there was a requirement where i had to give poc on granular delegation to one of my client, in the granular delegation module, inside delegation rules, there are some tabs, in which there is one tab as'delegation rule category', where and under which scenarios can we use it.