delegation rule category

[mishra007]

how can i use delegation rule category in granular delegation, explain with one example.

[Mark Manders]

What exactly are you trying to do? What is your requirement? Because this sounds like a test question, the way you wrote it.

[mishra007]

there was a requirement where i had to give poc on granular delegation to one of my client, in the granular delegation module, inside delegation rules, there are some tabs, in which there is one tab as'delegation rule category', where and under which scenarios can we use it.

[Mark Manders]

Everything you need to know about granular delegation: https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-se...

[mishra007]

there was a requirement where i had to give poc on granular delegation to one of my client, in the granular delegation module, inside delegation rules, there are some tabs, in which there is one tab as'delegation rule category', where and under which scenarios can we use it.