Developer Portal Stuck on "Loading" – Unable to Access

Pavan04
Tera Contributor

3 weeks ago

Hi Everyone,

I'm currently unable to access the ServiceNow Developer Portal.

 

The page continuously displays the "Loading" spinner and never proceeds to the login page.

Troubleshooting already performed:

  • Cleared browser cache and cookies
  • Tried Incognito/Private mode
  • Tested on Chrome, Microsoft Edge, and Firefox
  • Restarted the browser and computer
  • Tried different networks
  • Verified the issue persists across all browsers

Since the behavior is consistent across multiple browsers and environments, I'm wondering if this is a current Developer Portal issue.

Questions:

  1. Is anyone else experiencing the same problem today?
  2. Is there any known outage affecting the Developer Portal?
  3. Are there any recommended workarounds or alternative URLs to access the Developer Program or Personal Developer Instances?

Any guidance or confirmation would be greatly appreciated.

Thank you!

0 Helpfuls
  • 649 Views
4 REPLIES 4

glideFather
Tera Patron

3 weeks ago

ahoy @Pavan04,

 

happened to me as well, there's an issue with the PDI infrastructure, the Dev portal is back but the PDIs are still not.

 

Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. The Developer Site is now back online. We are continuing to investigate the impact to PDI availability and actions.

 

 

See the current status at Incident: Developer Site Restored and PDI Availability Issues


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

Pavan04
Tera Contributor
In response to glideFather

3 weeks ago

Thanks @glideFather 

Thank you for the information. Yes, I saw the official incident update as well. I was wondering if there has been any additional communication regarding an estimated timeframe for restoring the affected PDIs.

Also, could you please clarify what "The Developer Site is now back online" means? I'm a bit confused because I'm still unable to access my PDI, and it remains in hibernation due to the infrastructure issue. Does this mean only the Developer Portal website is available again, while PDI access is still unavailable?

Please let me know if you come across any further updates.

Thanks!

0 Helpfuls

glideFather
Tera Patron
In response to Pavan04

3 weeks ago

Latest info:

 

Update: July 24, 2026 
We are continuing to work to restore access to affected PDIs. We will provide another update early next week, or sooner if the status changes. No action is required at this time. 


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
0 Helpfuls

svirkar420
Kilo Sage

2 weeks ago

Hi @Pavan04 , You can now access the dveloper site and work on your PDI, the issue has now resolved.
Here you can find what was happened - https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.

0 Helpfuls