Display popup message during bulk RITM submission from Catalog Item
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3 weeks ago
Hi All,
I have a Catalog Item that generates around 100 RITMs in a single submission (each user receives a unique RITM). Because of this bulk creation, the submission process takes some time to complete.
Requirement:
When a user clicks the Submit button, I would like to display a popup message that remains visible until the submission process is completed.
Message to display:
“We’re submitting your request now.
Because each user receives a unique RITM, this process may take a bit.
Please remain on this page; you’ll be redirected after a successful submission.”
The message should:
Appear immediately after clicking Submit
Remain visible while the request is being processed
Automatically proceed with normal redirection once submission is successful
Has anyone implemented something similar?
What would be the best approach —?
Thanks in advance for your help!
@Ankur Bawiskar
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3 weeks ago
how about onSubmit client script?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
other approach is clone the OOTB widget and possibly add that info message logic there
But this is heavy customization and will add to technical debt.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
