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Display popup message during bulk RITM submission from Catalog Item

Sachin Gavhane
Giga Guru

Hi All,

I have a Catalog Item that generates around 100 RITMs in a single submission (each user receives a unique RITM). Because of this bulk creation, the submission process takes some time to complete.

Requirement:
When a user clicks the Submit button, I would like to display a popup message that remains visible until the submission process is completed.

Message to display:

“We’re submitting your request now.
Because each user receives a unique RITM, this process may take a bit.
Please remain on this page; you’ll be redirected after a successful submission.”

The message should:

  • Appear immediately after clicking Submit

  • Remain visible while the request is being processed

  • Automatically proceed with normal redirection once submission is successful

Has anyone implemented something similar?
What would be the best approach —?

Thanks in advance for your help!
@Ankur Bawiskar 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Sachin Gavhane 

how about onSubmit client script?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@Sachin Gavhane 

other approach is clone the OOTB widget and possibly add that info message logic there

But this is heavy customization and will add to technical debt.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader