Duplicate comments appearing on the form

[vishal2001]

Duplicate comments are getting inserted when user adds additional comment from frontend portal. How can we resolve this issue?

[Rushi Savarkar]

Hello @vishal2001 

1. Please check if any business rule is running using Script Debugger under System Dignostics. 

2. Check if any BR is running on the Journal Entries table (sys_journal_field.LIST)

[Rohit Singh]

Hi @vishal2001 

You need to check if any BR or Flow is getting triggered. 

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[GopikaP]

Hi @vishal2001 , check for any business rules on the table using the 'current.update' in scripts.

[Ankur Bawiskar]

@vishal2001 

I could see those comments have difference of 3-4 seconds between them

things to check

1) any business rule has current.update()

2) any other business rule is manipulating the comments just before the update

use script tracer to debug more

Script Tracer 

If my response helped please mark it correct and close the thread so that it benefits future readers.