external AI agent

FannyS
Tera Contributor

I need some guidence with external AI agent with Agent2Agent protocol

 

I have created an agent and configured it as external in SN following this: https://www.servicenow.com/docs/r/zurich/intelligent-experiences/create-a2a-agent.html

 

I can see Service Now does call my agent, however when my agent replies it seems is not replying in the format or in the way SN is expecting to.

 

When I checked the logs I see this:

 

{"status":"SUCCESS","payload":[{"sys_id":"ad2c324693b33ed042343447aba1035","description":"ExternalAgent","type":"agent","output":{"result":""},"metadata":{"agentDetails":{"name":....

 

So is like SN is not seeing any output from it?

UI shows nothing 

 

What do I need to send back so SN does not see an empty output fromt he agent I am very sure the agent is replying 

 

Thanks 

Fanny 

 

 

 

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