Few users is switching to mobile view automatically once they login

[mr18]

Few users is switching to mobile view automatically once they login because of which the view changes in employee center.

Does anyone know how to fix it please?

[Ramz]

Hi @mr18 

Check any Syatem Ui->view rules

check any view rules are configured.

Please mark my answer helpful/correct if it resolved your query

[Community Alums]

Hi @mr18 ,

If users are being automatically switched to the mobile view upon logging into ServiceNow, there are a few potential causes and solutions you can explore to address this issue. This behavior can be due to user preferences, browser settings, or system properties within ServiceNow. Here's how you can investigate and potentially resolve the issue:

1. Check User Preferences

ServiceNow allows users to set their preference for desktop or mobile view. It's possible that these preferences are set to mobile view either by the user accidentally or through some default settings.

• Check the Preferences related list for a preference named glide.ui.m_type and if it is set to ‘mobile’, change it or remove it.

2. System Properties

Check these properties to ensure they aren't configured in a way that forces users into mobile view:

Look for properties such as:

• glide.ui.mobile.enabled - This should be true to enable mobile access.
• glide.ui.mobile_force_type - Ensures that this property isn't set in a way that forces users into a mobile view regardless of their device.

3. Custom Scripts or Business Rules

Check if there are any custom scripts, UI scripts, or business rules that might be redirecting users based on certain conditions:

• Business Rules: Look for any business rules that activate upon login which might redirect users based on specific conditions or device types.

• UI Scripts: Check for any UI Scripts that might be altering the experience based on the client's device or other conditions.

4. Update and Clear Cache

Sometimes, issues can be resolved simply by clearing the browser cache or ensuring that the ServiceNow instance is running on the latest patch or version which might have fixes for known issues:

• Clear Browser Cache: Instruct users to clear their browser cache to see if this resolves the issue.
• ServiceNow Patch/Version: Check if your instance is up-to-date with the latest releases and patches.

By methodically checking these areas, you should be able to diagnose why users are being switched to the mobile view and apply a suitable fix

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar Gupta