Flow Designer Journal field script
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‎07-04-2025 12:39 AM
In incident form i created an ui action 'Request Document' . when i click the ui action it will open a pop up like requred documents is input string filed when type any test in that i should update the data in journal field(remaks) i want to trigger when ever agent clicks the ui action and i want to trigger flow only for the agent .but my case i was triggering for every update in the jounra field for both agent and customer .i need it should trigger only when agent clicked the ui action only is it possible
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‎07-04-2025 01:54 AM
Please share some screenshots and script you are currently using.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader