Getting error 'No user has read or contribute access to this KB' even though access is given

[sakshi1707]

Hello Community,
I am getting this error "No user has read or contribute access to this knowledge base because values for both the Can Contribute and Can Read user criteria are not set." on my Knowledge base, even though I have added those 'Can Read' and 'Can Contribute'.
Can someone please help?


Thank you!

[Shivalika]

Hello @sakshi1707 

You may have attached the user criteria in "can read" and "can contribute" but there would be no users qualifying that user criteria. 

So, check in sys_user table, if there are active users as per the criteria you have given. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[sakshi1707]

Hello @Shivalika 
I have checked that as well, the user criteria is correct, and even the condition of those are satisfied.

[Shivalika]

@sakshi1707 you checked in sys_user table if there are existing users with the user criteria also ? 

[sakshi1707]

Yes @Shivalika 
I have checked in sys_user table as well.