Getting error 'No user has read or contribute access to this KB' even though access is given

[sakshi1707]

Hello Community,
I am getting this error "No user has read or contribute access to this knowledge base because values for both the Can Contribute and Can Read user criteria are not set." on my Knowledge base, even though I have added those 'Can Read' and 'Can Contribute'.
Can someone please help?


Thank you!

[swapnali ombale]

Hi @sakshi1707 

Is your issue solved or still getting same error?

Kindly mark my answer as helpful and accept solution if it helped you in anyway. 

[Ankur Bawiskar]

@sakshi1707 

is that message coming for admin user when they visit KB base?

[sakshi1707]

Yes @Ankur Bawiskar it is visible to admin user.