Guidance - Decision tree
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‎08-03-2025 11:09 PM
I want to learn about guidances which are used in decision trees. Can anyone provide a good resource?
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‎08-03-2025 11:44 PM
Hi @AyushKumarM
the documentation pages are pretty extensive: https://www.servicenow.com/docs/csh?topicname=setting-up-guided-decisions.html&version=latest
And I found that demo video: https://www.youtube.com/watch?v=pQQxMUoizI8
Maik
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‎08-03-2025 11:51 PM
there are lot of blogs, videos for this.
what's your business requirement and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-04-2025 12:03 AM
Hey @Ankur Bawiskar , @Maik Skoddow , I need to understand the working of Guidances, its inputs, outputs and actions. I need resource for that. Decision tree builder I know. Thanks in advance for your help.
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‎08-04-2025 12:12 AM
If you are talking about how it works in backend, then I don't think you will get resources/link for that as it's platform level feature.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader