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08-03-2025 11:09 PM
I want to learn about guidances which are used in decision trees. Can anyone provide a good resource?
08-04-2025 12:04 AM
Hi @AyushKumarM ,
Good day !!
Please check below links:
https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...
https://www.servicenow.com/docs/bundle/washingtondc-customer-service-management/page/product/custome...
https://www.servicenow.com/community/servicenow-ai-platform-blog/making-smarter-decisions-in-service...
https://www.servicenow.com/community/workflow-automation-articles/decision-tables-best-practices-wor...
https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...
https://youtu.be/1ixaw2phLwY
