Guidance - Decision tree

[AyushKumarM]

I want to learn about guidances which are used in decision trees. Can anyone provide a good resource?

[kaushal_snow]

Hi @AyushKumarM ,

Good day !!

Please check below links:

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

https://www.servicenow.com/docs/bundle/washingtondc-customer-service-management/page/product/custome...

https://www.servicenow.com/community/servicenow-ai-platform-blog/making-smarter-decisions-in-service...

https://www.servicenow.com/community/workflow-automation-articles/decision-tables-best-practices-wor...

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

https://youtu.be/1ixaw2phLwY