Hi, what is the Current Niche Module to learn as a Business Process Architect

[kaustubh Desai]

Hello @Geetanjali Shuk , 

Based on what I know,

Process Automation Designer (PAD) – Automate multi-step processes visually.
Flow Designer – No-code tool for building automated workflows.
IntegrationHub – Integrate ServiceNow with external systems.
Performance Analytics (PA) – Track KPIs and optimize processes.
Governance, Risk, and Compliance (GRC) – Automate risk and compliance management.
App Engine – Build custom apps for unique process needs.
Enterprise Architecture Management (EAM) – Align processes with IT strategy.
DevOps – Automate the software development lifecycle.
Customer Service Management (CSM) – Automate customer service workflows.
HR Service Delivery (HRSD) – Automate HR processes.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Kaustubh

[kaustubh Desai]

Hello @Geetanjali Shuk ,

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Kaustubh

[Harish Bainsla]

Hi @Geetanjali Shuk 

If you're working with business process optimization, I recommend:
✅ Process Automation Designer (PAD) & AI (Now Assist) – Future of process automation
✅ Strategic Portfolio Management (SPM) – Aligning business goals with IT strategy
✅ Governance, Risk & Compliance (GRC) – Essential for regulated industries

if my answer helps you mark helpful and accept solution