How can I do this by using inbound action

[himanshu-pa]

If email body contains "{any INC number} is urgent"  , set Priority = 1 automatically for that INC and also create one record on change table with description containing - {incident number} priority has changed to critical"

Anyone can help me to write business rule of this task

[GlideFather]

Hi @himanshu-pa,

you mentioned "inbound action" yourself, why do you want to write business rule? 

how does your inbound action look like?

[himanshu-pa]

So how can I do this ? 

[Ankur Bawiskar]

@himanshu-pa 

you can update the existing OOTB inbound action and write script for that

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@himanshu-pa 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.