Hi Community,
I'm working on configuring Knowledge Management in our ServiceNow instance and need help with the following use case:
- When users (even with admin role) use contextual search in the Incident or Change Request form, they currently see the "Attach to Incident" button.
- This attaches the Knowledge Article to the task, but the Incident or Change Request does not appear in the Knowledge Article form's "Related Task" related list.
- I want to enable the "Mark as Solution" button in contextual search results along with "Attach to Incident".
