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‎03-10-2025 06:18 AM
{
"closed_at": "2024-02-21 22:55:16",
"assignment_group": "d625dccec0a8016700a222a0f7900d06",
"cmdb_ci": "",
"description": "I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.",
"sys_updated_on": "2024-05-15 20:16:04",
"calendar_duration": "1970-03-26 21:05:49",
"priority": "1",
"closed_by": "9ee1b13dc6112271007f9d0efdb69cd0",
"number": "INC0000009",
"opened_at": "2024-02-20 22:50:23",
"resolved_by": "6816f79cc0a8016401c5a33be04be441",
"contact_type": "phone",
"opened_by": "9ee1b13dc6112271007f9d0efdb69cd0",
"resolved_at": "2024-05-15 19:56:12",
"caller_id": "5137153cc611227c000bbd1bd8cd2006",
"location": "108752c8c611227501d4ab0e392ba97f",
"company": "31bea3d53790200044e0bfc8bcbe5dec",
"state": "7",
"reassignment_count": "1",
"category": "inquiry",
"assigned_to": "5137153cc611227c000bbd1bd8cd2007"
},
Solved! Go to Solution.

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‎03-10-2025 06:48 AM
Which values are you referring to as encrypted? If you're referring to the value provided for assigned_to, as an example, that is a unique identifier (sys id) for the referenced value. If you want the display value, add sysparm_display_value=true as a query parameter in your API request

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‎03-10-2025 06:48 AM
Which values are you referring to as encrypted? If you're referring to the value provided for assigned_to, as an example, that is a unique identifier (sys id) for the referenced value. If you want the display value, add sysparm_display_value=true as a query parameter in your API request